Warranty Policy
CUDIS provides a limited warranty for hardware defects arising under normal intended use.
Warranty Period
The CUDIS 002 Edition includes a 1-year limited warranty starting from the date of delivery.
What Is Covered
The warranty covers:
· Functional hardware defects
· Manufacturing faults
· Hardware failures occurring under normal usage conditions
What Is Not Covered
The following situations are not covered under warranty:
1. Normal Wear and Tear
Including but not limited to:
· Surface scratches
· Cosmetic dents
· Finish discoloration
· General appearance changes from daily use
2. Battery Depreciation
Natural battery capacity reduction over time is not considered a defect unless caused by manufacturing failure.
3. Accidental Damage or Misuse
Including:
· Drops
· Crushing damage
· Improper charging
· Exposure to liquids beyond the device rating
· Fire or environmental damage
· Improper use inconsistent with official instructions
4. Unauthorized Repair or Modification
Damage resulting from:
· Unauthorized repair attempts
· Third-party servicing
· Software tampering
· Hardware modifications
How to File a Warranty Claim
To request warranty service, please contact:
Please provide:
· Your order number
· The purchase email address
· Photos or videos showing the issue
If requested by our support team, you may also be asked to provide diagnostic information or a Log ID to help our engineering team verify the issue.
Customers may be required to complete troubleshooting steps before a warranty claim is approved.
Once approved, our customer support team will provide instructions for the return or replacement process.
Depending on the situation, CUDIS may offer:
· Replacement
· Repair
Contact Us
If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact:
CUDIS Support
support@cudis.xyz
Response Time: Typically within 1–3 business days.